Terms and Conditions

1. Seller and definitions

Website means this Bonideco online store, including its product pages, basket and checkout. Buyer means the natural or legal person placing an Order. A Consumer is a natural person acting outside their trade, business, craft or profession; a Business Buyer acts for such purposes.

Order means the Buyer’s electronic offer identifying the goods, quantities, customer and delivery details, payment and delivery method, and total payable amount. Contract means the distance sales contract formed when the Seller expressly accepts the Order as described below. An automatic receipt notice alone is not acceptance unless it expressly says otherwise.

2. Scope and priority of mandatory law

These Terms apply to all orders unless a specific offer clearly states otherwise. Consumers retain all mandatory rights under Lithuanian and European Union law and under any mandatory provisions of the law of their country of habitual residence that apply to the contract. Nothing in these Terms limits those rights.

Special consumer rights, including the statutory 14-day withdrawal right, do not apply to Business Buyers unless required by law or expressly agreed in writing.

3. Information before purchase

Before the Buyer is bound, the Website presents the main characteristics of the goods, the Seller’s identity and contact details, the total price including taxes, delivery charges or how they are calculated, available payment and delivery methods, estimated delivery time, withdrawal information and exceptions, return costs where applicable, legal guarantee information, and any other information required by law.

Product photographs are illustrative. We aim to reproduce colours and dimensions accurately, but display settings and manufacturing tolerances may create minor differences. The written product specification and the selected variant form part of the Order.

4. Ordering and contract formation

The Buyer selects goods, checks the basket, supplies accurate contact, invoicing and delivery information, chooses payment and delivery methods, accepts the applicable documents and places an order using a button that clearly indicates an obligation to pay.

The Seller may verify stock, price, payment and delivery feasibility. The Contract is formed when the Seller sends an explicit order acceptance or dispatch confirmation. If the Order cannot be accepted, the Buyer is informed and any amount received is refunded without undue delay.

The Seller may refuse or cancel an order for an obvious pricing or technical error, lack of stock, failed payment or security verification, an unavailable delivery address, suspected fraud or unlawful activity. Consumer rights concerning erroneous pricing remain unaffected.

5. Goods and prices

Prices are shown in the currency and with the taxes indicated at checkout. The final price, delivery charge and any unavoidable additional costs are displayed before the Order is placed. A later price change does not affect an accepted Order.

Promotions apply for the stated period and subject to their stated conditions. Unless clearly permitted, discount codes cannot be combined. Ownership transfers after full payment, while risk transfers as described under Delivery.

6. Payment

The Buyer may use only the payment methods offered at checkout. Payment may be processed by Montonio or another displayed provider. Online banking, payment cards, digital wallets, financing or buy-now-pay-later options may be available depending on the store and the Buyer’s eligibility.

A finance provider makes its own credit decision and concludes a separate finance agreement with the Buyer. Failed, reversed or duplicate payment attempts must be reported promptly. Full details are available in Payment Information.

7. Delivery and transfer of risk

Delivery methods, charges and estimates shown at checkout depend on the goods and address. The Buyer must provide correct details, ensure safe access and inspect the shipment on receipt. Large or heavy items may be delivered to the accessible point specified for the selected service; assembly and carrying indoors are included only if expressly stated.

For a Consumer, risk normally passes when the Consumer or a nominated third party other than the carrier takes physical possession. If the Consumer independently appoints a carrier not offered by the Seller, risk may pass upon handover to that carrier as permitted by law. Details are set out in Delivery Information.

8. Statutory 14-day right of withdrawal

A Consumer may withdraw from a distance contract without giving a reason within 14 days from the day the Consumer, or a nominated third party other than the carrier, receives the goods. For multiple goods delivered separately, the period runs from receipt of the last item, lot or piece as applicable.

The Consumer must send an unequivocal statement before the period expires, preferably by email to [email protected]. The model form below may be used but is not mandatory.

The goods must be returned without undue delay and no later than 14 days after notice of withdrawal. Unless the Seller offered to collect the goods, the Consumer bears the direct return cost. For goods that cannot normally be returned by post, the relevant cost or a reasonable estimate is presented before purchase where required.

9. Exceptions to withdrawal

The statutory withdrawal right does not apply where the law excludes it, including goods made to the Consumer’s specifications or clearly personalised; sealed goods unsuitable for return for health-protection or hygiene reasons once unsealed; goods inseparably mixed with other items after delivery; rapidly deteriorating or expiring goods; and other statutory exceptions relevant to the particular contract.

An exception is applied only when its legal conditions are met and the necessary pre-contract information was given. A statutory exception does not remove rights concerning defective or non-conforming goods.

10. Refunds after withdrawal

The Seller reimburses payments received for the withdrawn goods, including the cost of the least expensive standard delivery offered, without undue delay and no later than 14 days after being informed of withdrawal. The Seller may withhold reimbursement until the goods are received or the Consumer supplies evidence of return, whichever occurs first, unless the Seller offered to collect them.

Reimbursement is made using the original payment method unless expressly agreed otherwise and without a fee. The Consumer is responsible only for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

11. Conformity, legal guarantee and remedies

The Seller is liable to a Consumer for a lack of conformity existing at delivery and becoming apparent within two years of delivery, unless a longer mandatory period or commercial guarantee applies. A lack of conformity appearing within one year is presumed to have existed at delivery unless the Seller proves otherwise or the presumption is incompatible with the nature of the goods or defect.

The Consumer may request repair or replacement, unless the chosen remedy is impossible or would impose disproportionate costs compared with the alternative. The remedy must be completed free of charge, within a reasonable time and without significant inconvenience. The Consumer may be entitled to a proportionate price reduction or termination where the statutory conditions are met. A commercial guarantee is additional and does not restrict the legal guarantee.

12. Complaints

Send a clear complaint to [email protected] or the Seller’s postal address, stating the order number, item, issue, requested remedy and relevant evidence. Photographs may help assess visible damage, but the absence of photographs does not automatically extinguish statutory rights.

The Seller responds to a Consumer’s written request within 14 days unless mandatory law requires a shorter period. Goods must be made available for reasonable inspection when necessary.

13. Liability and force majeure

Neither party excludes liability that cannot lawfully be excluded. The Seller is not liable for indirect business losses of a Consumer or for loss caused by inaccurate Buyer information, misuse contrary to instructions, normal wear, unauthorised repair, or circumstances outside the Seller’s reasonable control, to the extent permitted by law.

A party affected by legally recognised force majeure must notify the other party without undue delay and take reasonable steps to reduce the effects. Consumer rights concerning non-delivery and refunds remain applicable.

14. Personal data and cookies

How personal data are used for orders, payments, delivery, support and marketing is explained in the Privacy Policy. Cookies and similar technologies are explained in the Cookie Policy.

15. Applicable law and dispute resolution

Lithuanian law applies. For a Consumer, this choice does not remove protection under mandatory provisions of the law of the Consumer’s country of habitual residence where applicable.

Please first send the Seller a specific written request. If the response is unsatisfactory or no response is provided within 14 days, a Consumer may apply to VVTAT:

A Consumer may also bring proceedings before a competent court and may have access to a competent consumer dispute body in the country of residence. Business disputes are heard by the competent Lithuanian court at the Seller’s registered office unless agreed otherwise. The former European Commission ODR platform is no longer operational and is therefore not listed as a submission channel.

16. Changes and final provisions

The Seller may update these Terms for future Orders when law or business processes change. The version accepted for an existing Contract continues to apply unless the parties agree to a change that is no less favourable to the Buyer or mandatory law requires otherwise.

If language versions conflict, the Lithuanian version prevails for contracts concluded in Lithuania to the extent this does not reduce mandatory protection provided by the law of the Consumer’s country of habitual residence. If one provision is invalid, the remaining provisions continue to apply.